Refund and cancellation policy
This policy applies to orders placed on Janaushadhi Online's website and app. It is operated by RxAssist Medicare Private Limited (CIN U86201DL2024PTC432175), registered office 26, Vandana Apartment, Plot No. 42, I.P. Extension, East Delhi, Delhi 110092.
1. Cancelling an order
An order cannot be cancelled by you once it is placed.
We may cancel an order ourselves, for example when a prescription cannot be verified or an item cannot be sourced. When we do, we tell you and refund you in full.
2. Returns and replacements
We replace an item or refund it only where:
- we delivered the wrong item, or
- we delivered a medicine that expires within three months of delivery.
Call us within 15 days of delivery. Requests are handled by phone only, and we may ask for a photograph of the item.
Medicine cannot otherwise be returned, because a medicine that has left a licensed premises cannot lawfully be resold.
3. How refunds are paid
Refunds go back to the payment method you paid with (UPI, card, net banking or wallet), normally within seven working days of our approving the refund. Your bank may take longer to show it.
4. Delivery fee
If we cancel an order, or refund it in full because we delivered the wrong item, the delivery fee is refunded too.
5. Contact
Email: support@janaushadhionline.com
Phone: +91 88826 68084
Grievance officer: Brij Mohan Aggarwal, ba@rxassist.in
RxAssist Medicare Private Limited
CIN: U86201DL2024PTC432175 · GSTIN: 07AANCR6923P1ZJ
Registered office: 26, Vandana Apartment, Plot No. 42, I.P. Extension, East Delhi, Delhi 110092
Place of business: Lower Ground Floor, Plot No. 382, Block 5, F.I.E. Industrial Area, Patparganj, near Anand Vihar ISBT, New Delhi 110092